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Query on an additional payment

Checked my credit card account and it would appear that I have been changed twice for the same Sports' Day pass as it has the same reference number

4 Replies
gavs82008
Legend 5
Legend 5

@Onemanandhisdog 

If you plan on watching another event with the day membership you can leave it on your account as they should last around a year. 

FYI that I do not work for NOW, just a NOW customer trying to help

Great thanks very much for that 

gavs82008
Legend 5
Legend 5

@Onemanandhisdog 

That being said, if you feel that you can't wait or rather have a refund you can pop onto live chat and see what staff can do. 

 

Just make sure you click "chat online" within the green box and don't hit "get help quicker" as this is a bot. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help