cancel
Showing results for 
Search instead for 
Did you mean: 
Ebony
Advocate

Put Wi-Fi back on

Would my Wi-Fi be able to be put back on 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Ebony 

That’s a question for the broadband team. The forum is not the place for these questions I’m afraid, no broadband issues will be spotted and replied to by staff.

See link for the number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite

If the wifi is  off you can do this yourself if you are using the Now router connect via Ethernet go to

http://192.168.0.1  and it should be under wifi settings default username: admin default password nowtv navigate to the wifi settings and just turn it back on, easy.

If you are using your own router then you should know that devices address, typically http://192.168.1.1 or http://192.168.1.254

 

RoyB
Legend

@chilli2 

We must always consider the possibility that ‘Wi-Fi’ is being used here as synonymous with ‘broadband’, as lots of people do not have any Ethernet cables coming out of their routers.

We are having a few issues lately with non-standard terminology 😢 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.