18-09-2022 19:53
I’ve paid for a sky sports monthly pass on the Now App. I’m logged in but it keeps asking me to pay for a subscription even though I have already purchased one. The money has come out of my bank yet it seems Now hasn’t recognised my purchase. Please help.
18-09-2022 19:57
@Anonymous User
Are you logged in on the app with the same account details?
Navigate to the options so you can see “your account” in there you’ll get to see what login information is used if any.
18-09-2022 19:59
18-09-2022 20:03
@Anonymous User
what is it your trying to watch?
18-09-2022 20:05
18-09-2022 20:12
@Anonymous User
What happens if you log out and back in?
Are you able to clear the app cache?
18-09-2022 20:16
18-09-2022 20:41
@Anonymous User
Since you’ve already deleted and reinstalled the app that’s better than deleting the cache.
Jump onto live chat to speak with staff, there could be a random glitch. Make sure to click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
18-09-2022 20:42
18-09-2022 20:44
@Anonymous User
Sorry couldn’t be much help to resolve it without going to live chat. Hope you get it sorted bud!