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Anonymous User
Not applicable

‎03-02-2022 15:18

Problem with sign in

I have had an account for years now and pay monthly through my bank and I’ve forgotten what email address I’m signed in on. I’ve had to reset my tv and now I can’t seem to get back to my subscription. It keeps asking me to start a new trial. I need help as I can’t seem to get through to a human on the help page. 

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎03-02-2022 15:30

Hi @Anonymous User 

 

If you open the link page below and click on the green chat online button, it should open a web chat page where you can web chat to a live chat Advisor who is a real person to communicate with.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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gavs82008
Legend 5
Legend 5

‎03-02-2022 15:43

@Anonymous User 

When your launching the app, are you being presented by a QR cod for scanning?

 

If so there should be a box on the left bottom side saying "close".

  1. Press OK/Enter on your remote as it will be defaulted to there
  2. Then you will be taken to the NOW homepage
  3. Here you should scroll all the way to the bottom until you see a row of options, one should be account
FYI that I do not work for NOW, just a NOW customer trying to help
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