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Anonymous User
Not applicable

‎02-05-2019 9:06

Problem to order

Hello,

 

I move to a new flat from yesterday and I tried to get NowTv as my broadbands tv provider and I try to get the offer with the sky entertainment 6 months free as i was given the opportunity to do so.

But after register and create the account and giving my bank details I couldn’t take a appointment with an engineer, the website gave me a date but finally said the engineer is not available at this date so after changing it for an another one I just had a blank page and I couldn’t finalize the operation 

I tried 4 times and been charged 0.10 pounds 4 times but so far none of my trial is finalized, I don’t have any mail of any confirmation, nothing appears on my NowTv account except my details so I don’t know if my order been through 

So that is my question how can I see if my order been through?

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎02-05-2019 15:08

Hi @Anonymous User 

 

If you haven't received an email confirmation order from NowTV or there is nothing showing under My Account > Order & Appointments or Message Centre then i doubt the order has gone through their system.

 

Jump over to live chat for assistance and help.

 

Link below to live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

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