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Newbie

Pro-rata charge

Hi,

 

Any explanation as to why I have had a charge of £36.90 on top of my bill.

 

I don't see how this will align my payment period. Also can I not pay for the landline? Not like I'm ever going to use it.

 

Thanks.

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3 Replies
Scholar 2

Re: Pro-rata charge

You are using the landline. How do you think the broadband gets to your house?

 

Live chat or the broadband support telephone number will be your best option to find out about any strange payments.

 

 

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Advocate

Re: Pro-rata charge

i get charged this every month its double my bill and it says to realine payment dates yet that never changes my bill date is the 4th and they take money on the 3rd i have gone to ofcom now for assistance on this matter as now tv failed to sort this out £46 a month for basic broadband is a joke

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Advocate

Re: Pro-rata charge

Spoiler
I have just had the same charges of an extra £36!!  Will be calling tomorrow. £79 has been took from my bank today I am not happy. 
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