NOW Broadband's call centre team were obviously under orders to lie about the products, as per the following contemporaneous note I made of my telcon of 18/3/23 @ 11:05, duration 30' 36" with "William" regarding the NOW broadband service on offer:
38.4Mbps DL guaranteed, typ. 45-63Mbps DL, 10-16Mbps UL
Existing/'active' telephone line & number will be transferred.
Outgoing calls are 'Pay As You Use'; incoming calls are FoC.
Phone line rental is included within the package, details as follows:
£22/month, 12-month min. term
***** There are no RPI/CPI increases during min. term *****
NOW Broadband have wilfully and knowingly misled me and as far as I'm concerned, this price increase is a fundamental breach of both the contract and overall Customer confidence.
LIARS, LIARS, LIARS.