I have a sports membership deal and have been/should be paying £25 a month until August. I can see that the base price has increased from £33.99 to £34.99 however the blurb is that "If you're on an offer or a minimum-term plan, your price won't change until your offer or plan ends." I've been charge £26 this month though. Has this happened to anyone else?
My sports price is £20 a month until May. Going up to £21 for next payment. Not sure I can be bothered with complaining, as it's way better than full price. It does however make me question keeping the membership in general though.
I noticed the same when I checked My Account yesterday for upcoming payments. I got onto chat and the agent assured me that the original offer terms would be met as stated on the website and in the personal email notification. I persisted in pointing out the anomaly, but they could not explain that. In light of what @Matty999 has said I am expecting the worst. At least I am armed with all the necessary information and assurances to go back to them if needs be, but it is a pain.
I've been made aware that right now there is an error meaning thoses currently on offers are wrongly seeing their next charge increase by £1. I've been assured that this is just an error in "my account" displaying the wrong price however you should not be charged this.
@Matty999 can you please take a look at your bank account and let me know how much you have been charged for the sports pass, it should be the normal offer price of £25 regardless of what your NOW account is displaying.