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Lostforwords
Advocate

‎22-03-2022 17:15

Postcode problems

I have been unable to sign up for Now broadband because the Now system does not recognise my postcode. RoyalMail.com and openreach.com both have the correct address but Now say I live in another town. They cannot sign me up. Ridiculous !

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5 REPLIES 5
gavs82008
Legend 5
Legend 5

‎22-03-2022 17:36

@Lostforwords 

Call the broadband team to see what they can do. 
It is possible that NOW might not be able to supply broadband to your property.

FYI that I do not work for NOW, just a NOW customer trying to help
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redchiz1
Champion 2

‎22-03-2022 17:47

In response to gavs82008's comment

@Lostforwords Are you with another provider currently? If so ask them to make an ORDI request. 

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Lostforwords
Advocate

‎22-03-2022 17:51

In response to redchiz1's comment

The only problem with that is I am currently with Sky who are also Now. What is an ORDi request?

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Lostforwords
Advocate

‎22-03-2022 17:53

In response to gavs82008's comment

Now have told me they cannot register me as a customer because the postcode is coming up with the incorrect address on their system. I have asked to speak to a supervisor and I am told someone is looking into it.

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redchiz1
Champion 2

‎22-03-2022 18:38

In response to Lostforwords's comment

ORDI = OpenReach Data Integrity. If you cannot switch to another supplier because of address issues, regardless of who they are, then there is probably a mismatch on the database. So go back to Sky and tell them you you are having issues with switching and insist that they make an ORDI request through the Openreach portal. 

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