26-05-2022 15:46
Hello,
I was sent last bill from my previous broadband provider, which was Plunet and with big surprise I saw that they were still charge me the line rental, even thought that my service and contract, ended on 22nd May, and Now TV took over my service from 23rd.
So I called Plusnetvand I enquired what was going on and why the sent me a bill for £35.56 when my contract had expired and I had a new internet provider, which as I mentioned it is Now TV.
They said that Now TV took over my internet, but not my line rental?????
What's going on here, I mean, I'm paying two provider, one my telephone line and one for my broadband.
In addition to this, because my contract with Plusnet is expired, they now charge me an out of contract service..... over £35 a month!!!.
Can someone please explain me how on earth this happened and how long is going to take Now TV to sort this out.
Any extra money I'll be charged by Plunet, I'll account Now TV responsible for it!
This is not the start of a good relationship with Now TV.
Please hurry to sort this matter out, before I decided to cancel my contract within 14 days!!!
Thank you
Nuccio
Solved! Go to Solution.
26-05-2022 17:54
@Anonymous User
Call the broadband team from the number below.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband Members can call us 8am–8pm, 7 days a week.
26-05-2022 16:00 - edited 26-05-2022 16:01
Hi @Anonymous User
I found this linked thread below over on the Plusnet Community Forum.
26-05-2022 17:06
26-05-2022 17:54
@Anonymous User
Call the broadband team from the number below.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband Members can call us 8am–8pm, 7 days a week.
28-05-2022 17:18
@Anonymous User
One of the problems here is loose terminology by PlusNet. That’s why Now talk about Broadband and Calls.
You can have Broadband without Calls, and you can have Calls without Broadband, but you can’t have one from one supplier and the other from a different supplier.
So when you stop PlusNet Broadband, PlusNet should know if the Broadband is just stopping, or if it is being transferred; and if it is being transferred, they should realise that the Calls should stop, even if Calls isn’t being transferred. (As you might perfectly well decide not to bother with landline Calls from Now, and just use your mobile, as many people do today).
But PlusNet aren’t, apparently, doing the joined-up thinking that the latter involves 😢
28-05-2022 18:09
More than loose terminology it is a legalized scam!
They obviously know that when another internet provider is taking over, it'll include both broadband and line rental, but they play dumb, just to keeping on charging people.
When I called Plusnet and told them exactly my point of view, they replied that they were unaware that Now was taking over the line rental too.
That made me laugh, so I told them to stop playing dump and to deceive people with this silly trick, and I also told them to cancel my landline, backdated to when my contract had expired and to refund my money asap lol.