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Ell
Advocate

Payments

I had to order a new card so for a few days my payment couldn’t go through, so when my new card came I put updated my details but the payment still won’t go through?

3 Replies
gavs82008
Legend 5
Legend 5

@Ell 

Is it for TV or broadband?

 

If it’s the former I’d give it a day or two as normally it sorts itself out. 

FYI that I do not work for NOW, just a NOW customer trying to help
Ell
Advocate

Tv membership
gavs82008
Legend 5
Legend 5

@Ell 

If it’s still not sorted jump onto live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help