Payments

[Anonymous User]

Hi my payment details are up to date.. but for some reason it’s not been taken.. why is this can someone help.

[gavs82008]

@Anonymous User 

TV or broadband?

[Anonymous User]

It’s tv

[gavs82008]

@Anonymous User 

Sometimes it can take a day or two for payments to come off.

The most important question is, can you still

watch content your a membership of?

[Anonymous User]

Hasn’t been taking out for two months. Yes I can still watch it.. Just don’t want a big bill to come out all at once.

[gavs82008]

@Anonymous User 

Change your payment details, then a few days later change it back. 

If that still fails jump onto live chat using the method in my signature below. 

[Anonymous User]

Ok will try this thank you

[gavs82008]

@Anonymous User 

Sometimes the system can glitch and you need to change payment details.

Had to do this a couple months ago where I changed to my credit card, then back to my debit card for the payment to go through.

[Anonymous User]

Ok I will try it thanks so much