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Anonymous User
Not applicable


On Sunday I received an email saying my pass for sky sports was on its way. I was not even at home Sunday and did not add sports to my package. The money has been taken from my account. 

the help forums say I need to check my devices, the one which was used Sunday 8th august was roku, I don’t have roku, I have a now tv box plus iPad device.


how can I get this money refunded and stop it from happening again? 

1 Reply
Legend 5
Legend 5

@Anonymous User 

To stop it from happening again your best to set up a payment PIN.

What to also do is to reset your password and request a force sign out of your devices.

Then head onto live chat and speak to staff at NOW. Just makes sure to click “chat online”.

FYI that I do not work for NOW, just a NOW customer trying to help