Hi @Anonymous User
Normally you monthly broadband payment dates should go out on the date your broadband goes live and the same day of the month there after.
When you go to My Account > Bills & Payments whilst signed in on here does it show any broadband payment dates either previous or up & coming ?
You can phone the NowTV Broadband Team by going to My Account > Orders & Appointments and click the drop down arrow below your live date to reveal the telephone number to call.
If there is no mention of your NowTV Hub delivery or your live activation date or nothing under the Bills & Payments section about any Broadband payments.
Then is it possible that you used a different email address when you signed up to NowTV Broadband ?