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Anonymous User
Not applicable

Payments

Hi I keep getting billed twice I have a now tv box with entertainment package every month I’m paying
£9:99
£6:99
And I don’t understand why
1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. If you go to your My Account > My Payments page

 

https://account.nowtv.com/payments

 

It will show you what payments have been made and for what.If you don't see the charges there the payments may be coming from another account you have, try signing in with any other usernames to check. You can cancel any passes you don't want from your My Account > My Passes page

 

https://account.nowtv.com/passes

 

If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here

https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged