20-05-2022 20:49
I had to order a new card so for a few days my payment couldn’t go through, so when my new card came I put updated my details but the payment still won’t go through?
20-05-2022 22:53
@Anonymous User
Is it for TV or broadband?
If it’s the former I’d give it a day or two as normally it sorts itself out.
22-05-2022 7:49
22-05-2022 11:55
@Anonymous User
If it’s still not sorted jump onto live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint