Payments

[Anonymous User]

On Sunday I received an email saying my pass for sky sports was on its way. I was not even at home Sunday and did not add sports to my package. The money has been taken from my account. 

the help forums say I need to check my devices, the one which was used Sunday 8th august was roku, I don’t have roku, I have a now tv box plus iPad device.

how can I get this money refunded and stop it from happening again? 

[gavs82008]

@Anonymous User 

To stop it from happening again your best to set up a payment PIN.

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

What to also do is to reset your password and request a force sign out of your devices.

https://help.nowtv.com/article/how-to-change-email-address

Then head onto live chat and speak to staff at NOW. Just makes sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint