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Newbie

Payments

Hello,

 

So I had planned to cancel my NowTV pass for entertainment, I was given an offer of £5.50 for 6 months starting the 16th. 

However it is still showing as £8.99 on my bank pending charges.

 

Any help with this would be great.

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Expert 3

Re: Payments

@Kaiden92 was this a retention offer when you tried to cancel, or was it emailed to you?

 

If it was emailed and you clicked through to accept the offer, take a screen shot of the offer and email customerservices @ nowtv.com (ensuring no spaces) and ask them to manually apply it.

 

If it was a retention offer, use the same email address and explain you accepted the offer but you're being charged incorrectly. They can then amend your payment.

 

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