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Anonymous User
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Payments for passes

Hi, at the end of the football season I cancelled my now tv sports pass and I checked my bank account today and the payment of £33.99 has come out, I haven’t watch any sport for nearly 6 weeks so I’m unsure as to why this has happened, any help would be appreciated.

Thanks 

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Anonymous User
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@Anonymous User wrote:

Hi, at the end of the football season I cancelled my now tv sports pass and I checked my bank account today and the payment of £33.99 has come out, I haven’t watch any sport for nearly 6 weeks so I’m unsure as to why this has happened, any help would be appreciated.

Thanks 


Have you checked your Now TV account? - See if the pass is still active

Do you just have one Now TV account?  - You may have the payment made from another account

Did you get a confirmation you cancelled it? - It takes a bit of effort to cancel it properly going through three or four screens before you get an offer you don't want to take.  You should have got an email with the subject "It's Goodbye for Now".  If you didn't, you probably didn't do the final cancel .

Of course, Now TV may have got it wrong in which case contact chat.