Payments - Direct Debit help

[TRECIA]

please replace the email address for customer service

[Pdot2]

How can i change the day the direct debit comes out my bank please?

[dnywra46]

I get cashback from Santander if I pay by Direct Debit.  I cannot see this as being a payment option.

Any suggestions welcomed!

[RoyB]

@dnywra46 

NowTV don’t do Direct Debits.

For a service such as they offer, I don’t think they would wish to adhere to the arrangements behind Direct Debits, such as customers being able to dispute them, and reverse them, at will.

[Ejez]

Please help I can’t stop the payments coming out of my account, I’ve cancelled months ago and can’t get hold of anyone to speak to and can’t cancel as not a direct debit- absolute nightmare money grabbing company that I will tell everyone to avoid!!!! 
please advise if you’ve had any luck. 

[RoyB]

@Ejez 

Write to customerservices @ NowTV.com (removing the spaces in the email address as it needs to be presented here) detailing your problem, your account number, the debit card number in question, etc.

[Jackfriost09]

I have been charged more than once since I joined in June. Each month they have tacked two payments of £8-99 I have contacted about this they said someone else must be using my details which is not the case. Say should change card details but  issue not resolved anyone else had this problem 

[ukbobboy]

@Jackfriost09 

Jack

You should PIN your account so that only you can purchase addition passes and/or facilities. Afterwards, cancel the additional passes that you did not order and double check that you did not set up extra accounts without realising it.

All you have to do is go into My Account >>> Manage Account at the top of this screen.

UK Bob

[Jackfriost09]

Thanks for that