21-10-2018 21:25
Hi, Can someone please tell me how I go about having my monthly payments taken via direct debit please?
Thank you,
PJ x
21-10-2018 22:04
Hi @Anonymous User
I am afraid to say that NowTV don't give customers the option to setup a Direct Debit payment and the only method of payment offered are by credit card or debit card with the Visa or Mastercard logo on the bank card.
To save money i would always recommend going down the nowtv voucher or gift card route over the monthly subscription payments on your account
21-10-2018 22:36
Hi @Anonymous User
Forgot to add on my previous post, that if you go down the voucher / gift card route you still unfortunately need to have a current up to date bank card left on your nowtv account for their streaming service to work.
23-01-2020 16:46
NowTV set up what’s called a CPA Continuous Card Payments which basically gives them permission to take what they want when they want.
in fact my CPA was set up without informing me that it was a CPA (which are the usual method of payment for dodgy companies,porn websites,payday loans etc) and can be a complete nightmare to cancel as most companies that use this method continue to take payments even years after cancelling!!!
i only know this as I repeatedly enquired with NowTV once I’d been kindly pointed in the right direction of customer services email as it’s extremely hidden.
i will be taking my complaint to the FCA and Ofcom as this method must be done knowingly yet it’s not stipulated anywhere upon signing up with NowTV,so if I find out any alternatives I will update you,good luck.
23-01-2020 17:06 - edited 23-01-2020 17:08
25-01-2020 8:41
what is the customer service email address please
14-02-2020 18:38
NowTV customer service email address is
[email removed]
so sorry about the delay in reply,I didn’t receive any notification of your comment,I hope this helps @Anonymous User
kind regards.
14-02-2020 18:39
22-02-2020 10:30
please replace the email address for customer service
22-02-2020 10:29
Please publish the Customer Services email address