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Anonymous User
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Payments - Direct Debit help

Hi, Can someone please tell me how I go about having my monthly payments taken via direct debit please?

 

Thank you,

 

PJ x

18 REPLIES 18
schnapps
Legend 5
Legend 5

Hi @Anonymous User

I am afraid to say that NowTV don't give customers the option to setup a Direct Debit payment and the only method of payment offered are by credit card or debit card with the Visa or Mastercard logo on the bank card.

To save money i would always recommend going down the nowtv voucher or gift card route over the monthly subscription payments on your account  Smiley Wink

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Forgot to add on my previous post, that if you go down the voucher / gift card route you still unfortunately need to have a current up to date bank card left on your nowtv account for their streaming service to work.

Anonymous User
Not applicable

NowTV set up what’s called a CPA Continuous Card Payments which basically gives them permission to take what they want when they want.

in fact my CPA was set up without informing me that it was a CPA (which are the usual method of payment for dodgy companies,porn websites,payday loans etc) and can be a complete nightmare to cancel as most companies that use this method continue to take payments even years after cancelling!!!

i only know this as I repeatedly enquired with NowTV once I’d been kindly pointed in the right direction of customer services email as it’s extremely hidden.

i will be taking my complaint to the FCA and Ofcom as this method must be done knowingly yet it’s not stipulated anywhere upon signing up with NowTV,so if I find out any alternatives I will update you,good luck.

Anonymous User
Not applicable

 

 

Anonymous User
Not applicable

what is the customer service email address please

Anonymous User
Not applicable

NowTV customer service email address is

[email removed]

so sorry about the delay in reply,I didn’t receive any notification of your comment,I hope this helps @Anonymous User 

kind regards.

Anonymous User
Not applicable
The email has been removed
Anonymous User
Not applicable

please replace the email address for customer service

Anonymous User
Not applicable

Please publish the Customer Services email address