cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Mentor

Payments - Direct Debit help

Hi, Can someone please tell me how I go about having my monthly payments taken via direct debit please?

 

Thank you,

 

PJ x

Labels (1)
18 Replies
Highlighted
Legend 5
Legend 5

Re: Payments - Direct Debit help

Hi @PJ_6t9

I am afraid to say that NowTV don't give customers the option to setup a Direct Debit payment and the only method of payment offered are by credit card or debit card with the Visa or Mastercard logo on the bank card.

To save money i would always recommend going down the nowtv voucher or gift card route over the monthly subscription payments on your account  Smiley Wink

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Payments - Direct Debit help

Hi @PJ_6t9

Forgot to add on my previous post, that if you go down the voucher / gift card route you still unfortunately need to have a current up to date bank card left on your nowtv account for their streaming service to work.

0 Thanks
Reply
Highlighted
Mentor

Re: Payments - Direct Debit help

NowTV set up what’s called a CPA Continuous Card Payments which basically gives them permission to take what they want when they want.

in fact my CPA was set up without informing me that it was a CPA (which are the usual method of payment for dodgy companies,porn websites,payday loans etc) and can be a complete nightmare to cancel as most companies that use this method continue to take payments even years after cancelling!!!

i only know this as I repeatedly enquired with NowTV once I’d been kindly pointed in the right direction of customer services email as it’s extremely hidden.

i will be taking my complaint to the FCA and Ofcom as this method must be done knowingly yet it’s not stipulated anywhere upon signing up with NowTV,so if I find out any alternatives I will update you,good luck.

Highlighted
Scholar

Re: Payments - Direct Debit help

 

 

0 Thanks
Reply
Newbie

Re: Payments - Direct Debit help

what is the customer service email address please

0 Thanks
Reply
Highlighted
Mentor

Re: Payments - Direct Debit help

NowTV customer service email address is

[email removed]

so sorry about the delay in reply,I didn’t receive any notification of your comment,I hope this helps @rc83 

kind regards.

0 Thanks
Reply
Highlighted
Newbie

Re: Payments - Direct Debit help

The email has been removed
Highlighted
Mentor

Re: Payments - Direct Debit help

Can  I pay Now Tv via Direct Debit?

0 Thanks
Reply
Highlighted
Mentor

Re: Payments - Direct Debit help

Please publish the Customer Services email address