31-01-2018 12:49
31-01-2018 14:30
31-01-2018 14:39 - edited 31-01-2018 14:48
Hi @Anonymous User
When you click on the photo picture icon on the top task bar tools it should open a box and asks you to "choose a file" in green, click on it and then go to the picture folders on your phone and find the screenshots that you have saved.
Select the screenshot and then you should be able to upload the picture and insert the screenshot picture into the message box that you are posting on the forum.
Make sure when the screen shot is uploaded into the message box select the image size option button (I tend to use large most of the time) and click the green "done" button.
I own a Sony Xperia phone never to tried it myself, but this is how I upload photos onto the nowtv forum with my tablet.
Edit ~ Just tried my Sony Xperia phone and the example screenshot that I tested worked fine from the above instructions.
31-01-2018 15:15
31-01-2018 14:33
31-01-2018 15:06
Hi @Anonymous User
That's weird, if you logged out of the NowTV App then temporary sign in with your Sons NowTV account details, then log back out again and then re sign in once again with your own personal nowtv account details and now your passes are shown active.
Anyway, sounds like you are sorted
31-01-2018 15:10
31-01-2018 15:16
Hi @Anonymous User
Obviously @Karl-F is still looking into this for you.
Have you tried to factory reset one of your nowtv boxes to see if that works whilst Karl is still investigating this issue on your behalf ?
31-01-2018 15:25
31-01-2018 16:38
We're getting this looked into for you as we speak @Anonymous User.
Sorry I can't give you an update at this moment in time.
Were you on an offer for your last payment at all? or did you pay full price for the Cinema Pass.
Thanks,
Karl