@Anonymous User
I don’t see how Now can stop you from keeping running out of money.
But probably none of us can, as we are all just customers like you here.
No agent is ever going to call you, but you did give me a good laugh there 🤣
If you want to talk to someone in Now who can fix what you perceive to be wrong here, though, then details are in lines 1 and 2 of my sig below, depending on whether what you can’t pay for is broadband, or streaming.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
