21-01-2018 13:41
21-01-2018 15:42
@Anonymous User
Welcome to the forum. Probably best if you pop onto live chat, explain what's happened and see if they can sort it out for you.
To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page
http://account.nowtv.com/payment-pin
With a bit of luck if @Tony-D is around he might also send you an email to sort things out.