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Anonymous User
Not applicable

Payment problem

I cancled my payment for now tv weeks ago and it’s just taken the money out. Is there anyway of getting  refund? 

1 ACCEPTED SOLUTION
4268
Legend 5
Legend 5

@Anonymous User so long as you have not used it, you should be able to get a refund. Pop on to chat. Tell them you clicked cancel, thought it had proceesse but hadn't.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

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4 REPLIES 4
4268
Legend 5
Legend 5

@Anonymous User so long as you have not used it, you should be able to get a refund. Pop on to chat. Tell them you clicked cancel, thought it had proceesse but hadn't.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable
  • I’ve received an email saying they could not take out my payment as the card was declined. I’ve just updated my card details now but it’s already been cancelled. how do I make payment in order to get it back on ?? 
Anonymous User
Not applicable

i would like a refund on my cinema voucher as that should of been cancelled. is this possible please
RoyB
Legend

@Anonymous User 

 

Yes, but you have to email  NowTV about this, or talk to Live Chat. Details here:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.