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Anonymous User
Not applicable

Payment not taken

I updated my credit card details a couple of months ago, and have now just discovered that neither the Nov payment or the December payment has actually been taken out even though my payment details are correct and I have funds available, and I am being threatened with losing my internet access.

 

Why has this happened?  There is no warning on my account the the payment card is expired or not able to be used.   

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Beat to give the broadband team a call. They will be able to sort it out for you. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Free from 0800.....number on link above

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Beat to give the broadband team a call. They will be able to sort it out for you. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Free from 0800.....number on link above

FYI that I do not work for NOW, just a NOW customer trying to help