Payment not taken

[Anonymous User]

Recently joined now tv two months of payment haven’t been taken moneys in bank but haven’t taken it out my bank any way I can get this sorted ? As been told WiFi etc will be turned off in next 7 days if not payed ?

[gavs82008]

@Anonymous User 

Assuming this is broadband you are talking about? There is a free of charge number on the link below, just be aware there will be a long wait.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

You can fill the form out at the same time. 

https://help.nowtv.com/complaints/bb-calls

[Anonymous User]

I get this problem regularly, my card is fine, according to my bank but it seems every other month  now tv system decided it can't collect payment.

I tried re-enter omg the card details and get  opps something went wrong message, although cute no help to anyone, now tv please sort out your system.

[gavs82008]

@Anonymous User 

Is it for TV passes?

If yes then get onto Live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

If its for Broaband, use the link in the post above yours for the free from number.

[Anonymous User]

This has just happened to me for the second time.  Absolutely nothing wrong with my card, personal details correct, funds available, and payment hasn't been taken and once again a threat of disconnection.  

[gavs82008]

@Anonymous User 

Use the link in the post directly above yours and you’ll find the broadband customer service number