cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Payment not taken

Recently joined now tv two months of payment haven’t been taken moneys in bank but haven’t taken it out my bank any way I can get this sorted ? As been told WiFi etc will be turned off in next 7 days if not payed ?

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Anonymous User 

Assuming this is broadband you are talking about? There is a free of charge number on the link below, just be aware there will be a long wait.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

You can fill the form out at the same time. 

https://help.nowtv.com/complaints/bb-calls

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I get this problem regularly, my card is fine, according to my bank but it seems every other month  now tv system decided it can't collect payment.

I tried re-enter omg the card details and get  opps something went wrong message, although cute no help to anyone, now tv please sort out your system.

 

 

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Is it for TV passes?

If yes then get onto Live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

 

If its for Broaband, use the link in the post above yours for the free from number.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

This has just happened to me for the second time.  Absolutely nothing wrong with my card, personal details correct, funds available, and payment hasn't been taken and once again a threat of disconnection.  

gavs82008
Legend 5
Legend 5

@Anonymous User 

Use the link in the post directly above yours and you’ll find the broadband customer service number

FYI that I do not work for NOW, just a NOW customer trying to help