Payment listed under paid but amount not taken.

[Anonymous User]

Wondering if anyone has had similar problems where a bill has been listed as paid for the month under their recently paid bill but the money has not been taken from the account even with sufficient funds in, so internet access has been cut off. 

Many Thanks. 

[gavs82008]

@Anonymous User 

Have you called the broadband team?

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485