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Mrw87
Advocate

Payment issue

You tried to take payment and it didn't go through because I had a card stolen and had cancelled it. 

I have updated the payment method and now still cannot access any now tv. I can't contact you because apparently nobody ever needs to.

 

What do I do now?

1 Solution
gavs82008
Legend 5
Legend 5

@Mrw87 

Posting on a customer to customer forum isn’t the way to get your account up and running again.

Go to live chat, by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 Replies
gavs82008
Legend 5
Legend 5

@Mrw87 

Posting on a customer to customer forum isn’t the way to get your account up and running again.

Go to live chat, by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Mrw87
Advocate

Thank you