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Payment issue: Payment declined as i cancelled a lost card now i have lost my Sports offer

Help!! I lost my bank card and didn't get one in time/ forgot to change my details. NOW TV went to take payment and of course it declined and now they have cancelled my Sports Deal of £21 a month until October. I have now update details but the deal is not available. I just go round in circles with the chat never getting a solution. 

Legend 5
Legend 5


Jump onto live chat and see what staff can do for you. Make sure to click “chat online” within the green box and don’t hit “get help quicker” as this is a bot.

FYI that I do not work for NOW, just a NOW customer trying to help