The trick is to try a browser you don’t normally use, and so haven’t configured, so it’s in its basic state.
The things we configure on our usual browser, to protect us from the howling gale of the internet and to stop it stealing our browsing habits, bombarding us with adverts and unwanted popups, for instance, seem to also stop NowTV’s Live Chat from starting up for us.
Time for more boilerplate:-
If you can’t access Live Chat, then it’s likely that your carefully configured browser is blocking popups, ads, and/or third party cookies, and perhaps cookies generally.
But there is something there that Live Chat does not like, and so you can’t get through.
The trick is to use a browser that hasn’t been configured to block anything, preferably one you don’t normally use, or your own started in stripped-down mode.
E.g. Internet Explorer, Edge, Chrome (maybe in Incognito Mode), Firefox (started without Add-Ins, or maybe in Private mode), Opera, or Safari (iOS).
Here’s an endorsement from a happy customer :-
“Yep, you were right! Won't work with Chrome but worked with MS Edge browser!