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Anonymous User
Not applicable

Payment help

I've tried all day to pay my broadband bill online but the page keeps bouncing back. I've tried to call to no avail. I have no wifi right now. How do I get help?

4 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

When I was a Now TV broadband customer this is number I used to call them 0330 041 2460

 

If not I would then recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I'm having the same issue as OP. I've tried everything and can't seem to access the live chat. Any advice?

gavs82008
Legend 5
Legend 5

@Anonymous User 

From my understanding there is some issues with certain internet explorers, however I am not clued up on them. 

@RoyB Hoping you could help out?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User @gavs82008 

 

The trick is to try a browser you don’t normally use, and so haven’t configured, so it’s in its basic state.

 

The things we configure on our usual browser, to protect us from the howling gale of the internet and to stop it stealing our browsing habits, bombarding us with adverts and unwanted popups, for instance, seem to also stop NowTV’s Live Chat from starting up for us.

 

Time for more boilerplate:-

 

If you can’t access Live Chat, then it’s likely that your carefully configured browser is blocking popups, ads, and/or third party cookies, and perhaps cookies generally.

 

But there is something there that Live Chat does not like, and so you can’t get through.

 

The trick is to use a browser that hasn’t been configured to block anything, preferably one you don’t normally use, or your own started in stripped-down mode.

 

E.g. Internet Explorer, Edge, Chrome (maybe in Incognito Mode), Firefox (started without Add-Ins, or maybe in Private mode), Opera, or Safari (iOS).

 

Here’s an endorsement from a happy customer :-

 

“Yep, you were right! Won't work with Chrome but worked with MS Edge browser! 

Thanks

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.