Payment for something i cancelled

[Craney]

So i started now sports mobile some time ago couldnt figure it out so cancelled it yet im still getting billed for it  and the nowbot is useless how do i get my money back,i have judt had to cancell it again 

[gavs82008]

@Craney 

When you say cancelled it, did you receive email confirmation of the cancelled membership? If not then I hate to say the cancel request did not fully go through ☹️

To avoid the bot go to live chat by clicking "chat online" within the green box, don't hit "get help quicker" as this is the bot.

https://help.nowtv.com/article/how-to-submit-a-complaint