Payment for TV membership, but I never asked for it

[Anonymous User]

Hi, 

I changed my broadband's payment method by 'updating card details'. However, it left the old card details in the broadband membership and added the new card details to a tv membership, which I never signed up for. Please, remove this TV membership. I only want the broadband. 

Thanks. 

[gavs82008]

@Anonymous User 

You should put a payment PIN on your account to prevent this going forward.

https://help.nowtv.com/article/change-pin-settings

Then go onto live chat. 

Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

Thank you.