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Payment failure

I recently had a payment fail because I’d just changed bank accounts and hadn’t updated my details in my NowTV account.  NowTV did not inform me.

 

NowTV claim they send an email whenever a payment fails.  I have checked my email and I did not receive an email from NowTV about a payment failure.

 

Has anyone else had this problem where a payment has failed but NowTV didn’t inform you?

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