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Neoshark
Newbie

Payment failed multiple times, now cancelled

My entertainment pass (discounted due to previous issue) has disappeared today. Looking on my account once realising this, my payments have been failing (quite a few times over more than a month as I haven't been checking my account,) due to an issue with my card. 

 

I have updated my card details, but there is now no upcoming payment date and my pass is not present. My only option seems to be to purchase a new full price pass, but I have until July with my discounted price. 

 

Is there a way I can reactivate my pass at the old price and continue payments now that my card details are updated? 

 

Many thanks. 

 

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1 Reply
gavs82008
Legend 5
Legend 5

Re: Payment failed multiple times, now cancelled

@Neoshark 

Head onto live chat and see what Now TV staff can do for you. 

Just make sure you click "chat online" within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint