cancel
Showing results for 
Search instead for 
Did you mean: 
Catarina
Advocate

Payment failed how on entertainment membership

Hi there

I have a entertainment membership for a reduced price until feb 2022 which comes out of my account every month. 
I have lost my debit card and requested a new one and In the meanwhile the payment failed as the card details held by Now tv have been cancelled. 

I have received my new card as changed my payment details to PayPal to be easier. However how do I get to make the payment to carry on using the service?

thank you in advance 

2 Replies
schnapps
Legend 5
Legend 5

Hi @Catarina 

 

According to this NOW article linked below, that if you already used a bank card previously, the NOW system won't allow PayPal (unless you are a new member).

 

https://help.nowtv.com/article/what-payment-methods-can-i-use 

 

If you can't add your new bank card or a different card, then pop over to live chat for further assistance & help.

schnapps
Legend 5
Legend 5

Hi @Catarina 

 

Use the link page below to get in touch with NOW live chat by clicking on the green chat online button from the link.

 

https://help.nowtv.com/article/how-to-submit-a-complaint