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BinaryJava
Advocate

Payment details keep getting declined

Since my card expired and I changed my payment details to my new card, my payment keeps getting declined. I think it's because I can't input my address correctly, it asks for a house number but I don't have one. Could I get my address changed so my payment goes out correctly?

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schnapps
Legend 5
Legend 5

Re: Payment details keep getting declined

Hi @BinaryJava 

 

if you have no house number, maybe try adding just a full stop, minus symbol or zero in the box entry.

 

This workaround seemed to work for a few people on the forum.

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BinaryJava
Advocate

Re: Payment details keep getting declined

I've tried a minus but it got declined this month

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schnapps
Legend 5
Legend 5

Re: Payment details keep getting declined

Hi @BinaryJava 

 

Perhaps try again using a different internet browser or using your browser in a private window or incognito mode.

 

Also maybe this time try 0 0 0 (three zeros) for the house number if you don't have an allocated number at your address.

 

Other than that try NowTV live chat for assistance.

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