03-11-2020 10:18
Since my card expired and I changed my payment details to my new card, my payment keeps getting declined. I think it's because I can't input my address correctly, it asks for a house number but I don't have one. Could I get my address changed so my payment goes out correctly?
03-11-2020 10:26
Hi @Anonymous User
if you have no house number, maybe try adding just a full stop, minus symbol or zero in the box entry.
This workaround seemed to work for a few people on the forum.
03-11-2020 14:02
I've tried a minus but it got declined this month
03-11-2020 14:12
Hi @Anonymous User
Perhaps try again using a different internet browser or using your browser in a private window or incognito mode.
Also maybe this time try 0 0 0 (three zeros) for the house number if you don't have an allocated number at your address.
Other than that try NowTV live chat for assistance.