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DD10
Advocate

Payment detail update

I received an email saying I needed to update my payment details or my membership would be cancelled.  I updated my payment details but have received an email saying my membership has been cancelled !  

 

I checked my my membership details online and they indicate valid until November.

 

i am confused?

 

Thanks

2 Replies
schnapps
Legend 5
Legend 5

Hi @DD10 

 

Seems like an email error on NOW part, where a few people have reported it over on NOW Twitter.

 

Here's an example.

Screenshot_2021-07-31-21-18-14.png

 

schnapps
Legend 5
Legend 5

Hi @DD10 

 

To be on the safe side maybe drop NOW an email (using the email address on the screen shot below) seeking if this is an email admin error on their part.

 

youdoodle-2020-05-11T14-12-50Z.jpg