Payment charge i didn't agree too

[Anonymous User]

I have been charged twice every month for two memberships and the booster which I did not physically sign in to my account to do and has been automatically  be put on to my account after the trial. I did not apply for the cinema membership only the entertainment membership which i hardly use because I could not access any of the shows and watch them via laptop.  Unnecessary adds to take more money  and very frustrated that I have to find out through my bank account that the company has taken upon itself to take charge twice and an extra £5.  

I would like to be reimbursed. 

[gavs82008]

@Anonymous User 

Sounds like you took the combo trial from the offers section of the website.

https://www.nowtv.com/offers

If your positive no trial was taken, I would suggest placing a payment PIN on your account.

https://help.nowtv.com/article/change-pin-settings

Then jump onto live chat, make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

 https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to support using the address in the below picture.