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KV
Newbie

Payment being made but no account set up for TV

Hi - I have noticed some ongoing payments I am making called Now 9501F Boost and Now DO24A Ents but this is not set up as a standing order or direct debit and I don't know what it is for the but the Now TV logo shows up on my bank account. Can anyone help?

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @KV 

It's not a standing order or direct debit, but a continuous payment authority (CPA).

Did you start a free trial or purchased a TV Membership where you needed to give NOW your bank card details ?

The two charges are for a monthly NOW Entertainment Membership and the additional Boost Membership.

If you jump over to NOW live chat by clicking on the green chat online button from this link page below, they should be able to assist you further.

When you contact them, if you quote those two NOW reference numbers they will tell you what account it refers too and what email address etc was used when setting up the account.

https://help.nowtv.com/article/how-to-submit-a-complaint 

KV
Newbie

Thank you for your advice - I will try that