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NatashaBuss93
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Payment Issues

I’m needing a contact number for nowtv as we paid out bill but you’ve taken a payment of £55 twice out my husband bank account on the 18th and the 25th on this month witch has now made my husband go into his overdraft
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RoyB Mentor 2
Mentor 2

Re: Payment Issues

@NatashaBuss93 

 

Is this for broadband?

 

In which case, look under My Account/Broadband & Calls, and you should see a number you can call there about this.

 

But if it is not for broadband, you need to get on to Live Chat:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

 


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