24-07-2019 10:18 - edited 24-07-2019 10:20
24-07-2019 10:39
@Anonymous User
Is this for broadband?
In which case, look under My Account/Broadband & Calls, and you should see a number you can call there about this.
But if it is not for broadband, you need to get on to Live Chat:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.