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KarlMc
Occasional Poster

Payment Issues

error message:

Unfortunately, we were unable to complete your purchase.
Please try again, or if the problem persists, please use the Help tab at the top of the page for assistance.

 

 

3 times, no help tab, need to watch Football today??

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KarlMc
Occasional Poster

Re: Payment Issues

Matter Sorted.

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7 Replies
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KarlMc
Occasional Poster

Re: Payment Issues

Matter Sorted.

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Jagsman
First Poster

Re: Payment Issues

What was the solution?

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alicet
Occasional Poster

Re: Payment Issues

Hi how did this get resolved? Having payment issues myself and looking for any point in the right direction!!
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Ruan
First Poster

Re: Payment Issues

Had the same issue. I signed out of the box and signed back in. That fixed it.
ericw400
Occasional Poster

Re: Payment Issues

Thanks @Ruan I had the same issue and your solution worked.

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RevJames
First Poster

Re: Payment Issues

Had this same message yesterday morning and having it again now.  

 

Logged in  / logged out, turned it off, turned it on.  Nothing works.  Looked up helpline number - says £6 a call!

 

Missed the Australia v NZ rugby match yesterday now going to miss England v Wales this afternoon.

 

Verdict? Rubbish unfortunately

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RoyB Mentor 1
Mentor 1

Re: Payment Issues

@RevJames 

 

Can you please provide the URL of where you saw that £6 a call?

 

NowTV do not provide this option ; it is likely a scam, and you did well to avoid it.


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