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Anonymous User
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Payment Issues

error message:

Unfortunately, we were unable to complete your purchase.
Please try again, or if the problem persists, please use the Help tab at the top of the page for assistance.

 

 

3 times, no help tab, need to watch Football today??

1 ACCEPTED SOLUTION
Anonymous User
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7 REPLIES 7
Anonymous User
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Matter Sorted.

Anonymous User
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What was the solution?

Anonymous User
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Hi how did this get resolved? Having payment issues myself and looking for any point in the right direction!!
Anonymous User
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Had the same issue. I signed out of the box and signed back in. That fixed it.
Anonymous User
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Thanks @Anonymous User I had the same issue and your solution worked.

Anonymous User
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Had this same message yesterday morning and having it again now.  

 

Logged in  / logged out, turned it off, turned it on.  Nothing works.  Looked up helpline number - says £6 a call!

 

Missed the Australia v NZ rugby match yesterday now going to miss England v Wales this afternoon.

 

Verdict? Rubbish unfortunately

RoyB
Legend

@Anonymous User 

 

Can you please provide the URL of where you saw that £6 a call?

 

NowTV do not provide this option ; it is likely a scam, and you did well to avoid it.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.