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Anonymous User
Not applicable

‎19-02-2022 18:16

Payment Failed with New Broadband order but charged for £1, No order placed

HI, I have placed for a new broadband/call line but the payment failed with some backend error but I have been charged for £1  and i can't find any order placed. My card details have been added. 

Now i am not sure if i will be serviced or will continued to be charged for no services.

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎19-02-2022 19:12

@Anonymous User 

Give the broadband team a call using the number in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

‎20-02-2022 14:06

@Anonymous User 

 

You haven’t been charged - the £1 has been reserved, which will reduce your credit limit, but not your balance. 

This lets Now know that your card is valid for your payments.

 

And such reservations will be removed shortly after they are put in place.

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.