Payment Details Not Present

[MrSmiley]

I have issues with NOW not taking payments.

It happened a six months ago. I had an email saying that they couldn't take the payment. I checked and re-entered the payment details, they took a double payment again the following month.

I have had several messages in the last week about not being able to take payment. They have now stopped my services. I have checked my account details and there are no payment details showing. However, they have managed to take payments for the last 5 months with no issue.

Is this a common issue

I have more important things to do than check my payment details are correct every month!

[gavs82008]

@MrSmiley 

Payment for what? As NOW offer two products TV and broadband. 

TV is handled over live chat and broadband is handled over the phone.

[MrSmiley]

Broadband.

I have tried using the phone, all I get when going through the menus is to a point where it asks for payment details before speaking to someone!

[gavs82008]

@MrSmiley 

Try calling this number from the link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[MrSmiley]

Thank you

[MrSmiley]

Well here we are again another month on and another email saying I haven’t paid this month. The account and card details are correct and every other monthly payment to other companies goes though. 

This is now happening every month. I have better things to do that fight my way through an automated switchboard to make a payment and then provide the payment details NOW already have.

[gavs82008]

@MrSmiley 

What about emailing support? See below picture for the email address.

Or filling out this web form.

https://help.nowtv.com/complaints

[MrSmiley]

Had a long conversation with Customer Services last month, was told it was all sorted!

What a waste of time!