01-05-2023 17:43
I have issues with NOW not taking payments.
It happened a six months ago. I had an email saying that they couldn't take the payment. I checked and re-entered the payment details, they took a double payment again the following month.
I have had several messages in the last week about not being able to take payment. They have now stopped my services. I have checked my account details and there are no payment details showing. However, they have managed to take payments for the last 5 months with no issue.
Is this a common issue
I have more important things to do than check my payment details are correct every month!
01-05-2023 17:49
Payment for what? As NOW offer two products TV and broadband.
TV is handled over live chat and broadband is handled over the phone.
01-05-2023 18:06
Try calling this number from the link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
24-05-2023 17:13
Well here we are again another month on and another email saying I haven’t paid this month. The account and card details are correct and every other monthly payment to other companies goes though.
This is now happening every month. I have better things to do that fight my way through an automated switchboard to make a payment and then provide the payment details NOW already have.
24-05-2023 17:20
What about emailing support? See below picture for the email address.
Or filling out this web form.
https://help.nowtv.com/complaints
21-07-2023 10:15
yes, this happens to me very regularly. It is very annoying. Check your payment details each month before payment is due and if they have lost them re-enter them.